We pride ourselves at catalyst2 on the quality of both our products and our customer service, so we are thrilled to announce that we have once again been shortlisted for the 2020 ISPA Awards in both categories! Our team has been an ISPA winner or finalist every year for the past nine years, highlighting the consistently high level of our services amid the changing landscape of the UK internet industry. So, what exactly are the ISPAs, and why is catalyst2 featured on not one, but two shortlists this year?
The Internet Service Providers’ Association Awards are the UK’s most established and prestigious internet industry awards – a stamp of excellence from a group who really know their stuff. They have been running since 1998, recognising companies large and small for their contributions to the industry. This year’s ceremony will take place on 18th November 2020, either in London or online (depending on government advice), and we can’t wait!
Best Hosted Provider
There are so many benefits to hosting your online presence with catalyst2, as our nomination in this category shows. We offer fully UK-based servers and support, and proactively monitor all servers to keep them responsive, giving you the best service available. Our hosting service isn’t just fast and secure; it’s also comprehensive, including extras such as back-ups and free SSLs as standard. We’re also reliable, keeping you online 24/7 in today’s fast-paced marketplace, plus we can provision new servers within the hour, providing you with maximum flexibility as you grow your website and your business. Understanding that security is paramount, so we’ve also invested heavily in securing and protecting our network, which means you can simply relax and leave the technical stuff to us while you focus on your business!
Another reason catalyst2 scores so highly in the field of hosting is the range and value of our packages, which our website compares for you so you can pick the best fit. Once you’ve chosen your package, catalyst2 provides free and instant setup, all from just £1 per month. We’ll give you everything you need to get started, including the ability to administer your account at any time through your own control panel. And because everything is hosted on our fully redundant VMware cloud platform, you never need to worry about your website going offline at a crucial moment – we’ve got you covered.
Best Customer Service
As a completely UK-based provider, at catalyst2 we understand our customers’ needs better than many companies based further afield, and our direct relationships with all our suppliers mean our support paths are clear and defined. We have been hosting since January 2000, growing from a tiny team with just one server to a group of 16 specialists all dedicated to providing exceptional customer service. Even better, for dedicated customers, we offer a guaranteed 5-minute response time to your service calls, whenever you contact us!
Working with us gives you access to this team of friendly, real people, based in the UK, who are primed to reliably and quickly address your hosting needs. Our team will never spout jargon at you or make you feel bad for not knowing the ins and outs of web hosting – it’s our job to know these things so you don’t have to! It’s no wonder that catalyst2 has consistently been shortlisted and won ISPA Customer Service awards – we offer peace of mind, unbeatable support, and we always deliver what we promise.
Work with us
If you want the security and assurance of working with an industry-leading web hosting provider who offers fast, reliable and great-value packages, contact us today!