Tickets – How to view tickets via our website
2 January 2024
By default we provide support via email, but if you want you can view both current and old support tickets via our support portal.
To view tickets via the support portal you need to create an account. To do so, simply click the Register link. After the account has been set up you can view any current and historic tickets linked to your registered email address. For instance, here you can see that I have two tickets, one of which is from 2022.
Forgot your password?
If you need to reset your password, click the Login button and then the Forgot your password? link.
Featured Blogs
Identifying Common Server Issues and How to Avoid Them
To maintain a smooth operation of any online business or digital service you need a server that is efficient and that you can rely on. Here at catalyst2 we understand the challenges that businesses face daily; purely to keep their business alive so the challenges that are faced in addition to this when server issues …
Why Server Backups are a Safety Net in the Digital World
Data is the foundation for businesses as it provides insights into customer behaviour and trends, as well as business performance and efficiency. So, businesses have the tools they need to make informed decisions and plan strategically. For businesses that are just starting out or that are smaller, data is a catalyst to help identify growth …
What are Flexible Servers and When are They Beneficial?
The word ‘server’ is frequently used in everyday discussions in IT departments within organisations, but unless you work in the tech industry, you might not be familiar with what it really means. A server is the backbone of all digital operations. It is there to manage tasks like data storage, processing requests, delivering content across …
Why Server Uptime Matters for Your Business Website
While many businesses still have physical workspaces or brick-and-mortar stores, the importance of a digital presence shouldn’t be overlooked. In addition to using things like social media channels to boost your brand awareness and interact with your customers, having a website offers several benefits. In today’s digital world, the performance of your website is crucial …
How to Protect Your Website Against Digital Disasters
More so than ever before, having a high-performing website is essential to the ongoing success of a business. Regardless of which industry you operate in, a website is a powerful tool that can improve brand recognition, drive growth and support customer engagement. Not to mention, it allows for online sales and can remove geographical barriers …
Does a Server Impact Website Traffic?
Regardless of which industry sector you operate in or what type of products and services you offer, having a website is non-negotiable in today’s digital world. More so than ever before, people turn to the internet to find businesses that can assist them with their specific needs and if you don’t have a website, you …
A Beginner’s Guide to Managing Your Website Server
When it comes to website management, there is a key component that business owners often overlook; server management. Your website server plays a crucial role in your online presence, it facilitates the delivery of your web pages to users and without a server, your website simply wouldn’t be visible online. So, it’s crucial to ensure …
Exploring the Costs Associated With a Website
In the digital age, getting a website is more than just a way to build an online presence, it’s a vital business investment. Not only do large retail businesses need a website, but smaller local businesses can also benefit from taking their business online. Recognising this importance, many businesses are now dedicating significant resources towards …
The Importance of Dedicated Servers for E-Commerce Websites
In the fast-paced world of e-commerce, having a reliable website is an essential factor in success. Whether you also have a brick-and-mortar store or solely a digital shop, ensuring your website is performing at its best can have a direct impact on your bottom line. Factors such as website uptime, ease of navigation and speed …
Things to Consider During a Website Review
Designing a website requires careful consideration and several reviews during the development stages to ensure everything is perfect. Once live, it can be easy to assume that no further updates are needed and your website will continue to perform well, however, this isn’t always the case. Regularly reviewing your website is essential to ensure its …
What our clients say
We really rate catalyst2. We get a great response from the team… really happy with the service.
