We always aim to resolve your query in a timely and helpful fashion, however if you feel that further asstistance is required and you wish to raise a complaint please follow the steps below to ensure it is dealt with properly.
Stage 1 – Email/Call Us
Should you have a problem, please email\call us in the first instance, our contact details are available here . One of our staff will take ownership of the issue and help to bring it to a resolution.
Stage 2 – Escalation
If you feel your issue has not been dealt with to your satisfaction, please email us at escalations@catalyst2.com . This will go directly to senior management who will contact you directly to discuss the issue and bring a resolution.
Please include your ‘ticket ID’ and a contact telephone number so we can quickly contact you and understand the problem, we will attempt to contact you within 2 working days.
Stage 3 – Appealing a decision
Should you feel dissatisfied with the final resolution please contact us in writing to the address below with the full details and your preferred resolution, we will then confirm receipt within 5 working days and update you within 10 days after that.
Complaint Appeals
Catalyst2 Services Ltd
Forsyth House
Cromac Square
Belfast
BT2 8LA
We would recommend using registered post for anything of this nature to ensure it can be tracked.
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High-traffic websites are websites that attract a large volume of visitors. These websites often have large user bases, provide a wide range of services and generate significant revenue. Examples of common high-traffic websites include online retail stores, news websites, social media channels and video-streaming services. When you have a high-traffic website, it’s incredibly important to …
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Dedicated website servers are the ultimate solution for businesses looking for the highest level of performance and reliability. When compared to shared hosting solutions, they offer more control, flexibility and scalability, and they can be tailored to meet the needs of any website. They provide dedicated resources to ensure that websites run efficiently and securely, …
catalyst2 support people know their environment and how to manipulate it to the customers advantage.
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bcookie | 2 years | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. |
bscookie | 2 years | LinkedIn sets this cookie to store performed actions on the website. |
lang | session | LinkedIn sets this cookie to remember a user's language setting. |
lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
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CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
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test_cookie | 15 minutes | The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
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