Question200820092010201120122013201420152016201720182019
Overall Experience (Good - Excellent)93.00%93.50%93.60%94.00%97.90%96.80%98.40%97.30%97.0%98.2%97.1%99.7%
Support (Good - Excellent)90.10%94.20%98.60%98.70%98.90%98.60%98.10%97.60%98.6%99.6%97.8%98.2%
Value (Good - Excellent)85.10%85.80%87.50%83.70%87.70%91.20%92.10%94.80%95.1%95.5%93.3%94.6%
Net Promoter Scoren/a5960576563706973808181

What is the Net Promoter Score?

It is a measure of how likely are to recommend us to their friends. You can see more on Wikipedia. NPS scores vary across different industries, but a positive NPS (i.e., one that is higher than zero) is generally deemed good, a NPS of +50 is generally deemed excellent, and anything over +70 is exceptional.