We mostly provide technical support via email, using the email address we have on file for you. Often, customers prefer us to communicate directly with someone else, such as a web developer. We can do so if the other person is listed as a contact.

You can add a contact to your billing account as follows:

  • Log into your billing account at billing.catalyst2.com.
  • Click on your username (top-right corner).
  • Select Contacts from the drop-down menu.

Alternatively, you can use this link:

You need to complete all the fields (only the Company Name is not required).

An image of the form you can use to add a second email address or contact to your billing account.
You can add a second email address or contact via the Contact page.

Email preferences

If you also want us to send invoices and other emails to the person then you can tick the relevant boxes under Email Preferences. This may be useful if, for instance, the other person is helping you with your finances.

Please note that we always accept support requests from a contact on your account, even if Allow this user to open tickets in your account is not checked. Please contact us if you don’t want the person to be able to open support tickets.