Last week, The Internet Services Providers’ Association (ISPA UK), an esteemed British body representing internet service providers, held its renowned Annual UK Internet Industry Awards ceremony, also known as the ISPAs. For the past 22 years, the awards have brought together a plethora of companies within the ISP industry in the UK – regardless of their size and the date they were established -  encouraging a sense of community.


This year, for the first time in ISPAs history, the event was held online  –  all of which was possible thanks to the ISP industry itself. ISPA Chair Andrew Glover was quick to comment on this in his speech as he recognised that there wouldn’t have been a ceremony if not for ISPs. He congratulated this year’s winners and acknowledged the key role they have played in keeping Britain connected throughout the pandemic. Glover concluded his speech by informing the audience that the internet industry was the winner of the Internet Hero award, providing special recognition to the sector as a whole for their efforts in 2020.

The ceremony ran smoothly despite the shift to online and was a success with 12 companies receiving recognition through a range of different awards, including Best Cyber Security, Best New ISP and Best Infrastructure. Among those companies was catalyst2, and we are proud to announce we won the 2020 Best Customer Service Award! This isn’t the first time catalyst2 has bagged the Customer Service Award at the ISPAs, having won the very same award for 4 consecutive years.

Committed to customer service

For 20 years, our specialists have been committed to learning and understanding our customers’ needs to ensure exceptional and reliable customer service. Receiving this award is not only a testament to our resilience during challenging times but provides peace of mind that our dedication to our customers and the service we provide is unaffected by what’s going on in the world at the moment.

To ensure you don’t miss out on our award-winning customer service, contact us today to see what we can do for you!