This article explains how to set up an IMAP or POP account on iPhones and iPads.

Add the account

To start, open the Settings menu and tap Password & Accounts. You will be presented with a list of email providers, including iCloud and Exchange. To set up an IMAP or POP account you need to select Other and then Add Mail Account.

Selecting the email account type. Select 'Other' to set up an IMAP or POP3 account.

Image: tap ‘Other’ to set up an IMAP or POP account.

Enter the account information

Next, enter your name, email address, email password and a description for the mailbox.

  • The name you enter will be shown to people who receive emails from you. Typically, this is your name but you can choose anything you like.
  • The description is used to distinguish the email account from any other account you may have set up. You can enter your email address, or anything else that will help you identify the email account.

Entering the account information in the iOS mail app.

Image: entering the account information.

Enter the server settings

You can either set up your email account as an IMAP or POP account. We recommend using IMAP, as your email folders will always be synced across all devices you use. However, if you want to use POP you can select the POP tap.

Entering the IMAP server settings in the iOS mail app.

Image: entering the server settings.

The Host Name is the name of the mail server. In the above screenshot we are setting up the email account info@example.net, which is hosted on our Strawberry server. The hostname for that server is strawberry.active-ns.com. Obviously, your email may be hosted on a different server. You can find the server name for your domain in your welcome email or via you hosting control panel.

Verifying the settings

After you tap Next the mail app will verify the settings. If you get an error message, please double-check if the settings you entered are correct. And should you get stuck, please note the error message and contact us – we are more than happy to check the error.

The iOS mail app verifying the email settings.

Image: verifying the email settings.

If the setting can be verified you only need to save the settings. Your mailbox is now ready for use!

The inbox for our email account. We got one email!

Image: the inbox for our test account.