cPanel is the hosting control panel we use on most of our Linux servers. You can use the control panel for a wide range of tasks, including creating FTP accounts, making backups of your website and managing email accounts. This article gives an overview of the control panel. In the next chapters we will look at how you can use the control panel to do specific tasks.

If you are new to cPanel and you find the control panel a little overwhelming, we are happy to talk you through how to use the control panel. Please either call us on 0800 107 7979 or submit a ticket and we will arrange a session at a time that suits you.

When you first log into cPanel you see the control panel’s home screen. Below the navigation bar at the top you see various sections, including Files, Databases, Domains and Email (if you have an email-only hosting package there will be fewer items). In the sidebar you see general information and statistics about your hosting package.

A screenshot of cPanel's main screen.
Image: cPanel’s home screen.

The navigation bar

Searching for options

The navigation bar includes a search field which you can use to quickly find the option you are looking for. If you want to, say, change your user password then a search for the word “password” will get you to the right place.

A screenshot showing the search field in cPanel's navigation bar in action.
Image: Searching for password-related options.

It is worth noting that there is also a search field just under the navigation bar. This search function will return the same results but present the results differently: instead of list with options cPanel will filter out the menu items that are relevant to your search.

A screenshot of cPanel's search bar. Here, we are searching for anything related to the term 'password'.
Image: cPanel’s alternative search menu.

Next to the search field in the navigation bar you see your user name. When you click on your user name you get a drop-down menu with a number of items related to your user account. Among others you can reset your user password (via the Password & Security option) and change the look and feel of the control panel (Change Style).

User account options

One option that is worth highlighting is Contact Information. When there is an issue with your hosting account – for instance, if you have nearly run out of disk space or bandwidth – the system will send an email to the address(es) shown in this section. By default the email address is the address you used to purchase the hosting package. If needed, you can change the email address in this section.

A screenshot of cPanel's 'User' menu.
Image: the user account menu

Information about your hosting package

The General Information box in the sidebar provides a few bits of useful information:

  • The Current User is the hosting package’s user name. Typically, this will be the user name you use to log in to the hosting control panel.
  • Every hosting package has a Primary Domain. It is possible to host multiple domains (via Addon Domains) but one domain will always be the main domain.
  • The Shared IP address is your website’s IP address.
  • The Home Directory is the location of your hosting account on the server’s file system. On Linux servers this is typically /home/your-username. Website files are kept in a directory named public_html inside your home directory.
  • The Last Login IP Address field shows the IP address of the user that was last logged in to the control panel. If you have any concerns about the IP address shown here (i.e. if you suspect someone might have accessed your account without your permission), please contact us and we are happy to investigate.

Server Information

The Server Information link takes you to a page that provides useful information about the hosting environment. Among others, the page shows the version of PHP and MySQL/MariaDB the server is running.


The Statistics box provides an overview of the resources used by your hosting package. Among others, it lists how many addon domains, subdomains, email accounts and databases you are currently using, as well as how many you have available.

You will also see information about how much disk space and bandwidth you are using:

  • The disk space usage is the amount of space taken up by website files, databases and email accounts.
  • Every time someone visits your website some data is transferred between the server and the user. The bandwidth usage is the amount of data that has been transferred in the current month.

All our hosting packages have pre-defined resources. If you need more resources, you can upgrade your hosting package at any time. You can do so via your billing account or by opening a ticket.