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Management

With years of experience we can help advise you on the best solution to meet your requirements, but it doesn’t stop there. Our management service ensures you always have a spare pair of hands day or night to keep your application running smoothly and the resources required to manage any issue.

What comes as standard?

  • Unlimited support requests
  • <5 minute response time for urgent queries
  • Quick support request submission
  • Priority handling of support queries
  • 7 day rolling backups
  • Firewalling of your server
  • All security updates applied for you
  • Friendly UK support
  • Straightforward monthly billing
  • Dedicated account manager

What does this all cost? Nothing extra. It is all included in the price of our dedicated servers (starting at £199 per month). If we were buying a dedicated server it is what we would want and that is why we do it this way, clean, simple and no surprises.

Backups

Depending on the dedicated solution you choose, we will take a variety of backups for you. There are two key types:

Server images – a complete image of the server filesystem that can be restored at any point. This is mainly used as a disaster recovery tool to ensure that your server is online as quickly as possible should any hard drive issues occur.

File by File backup – this allows for individual files to be restored at any time – this is mostly used should you accidentally overwrite a file or edit a file mistakenly.

DNS Management

DNS is a complex beast. We are experts in this field and we can use our skills ensure:

Any site migrations are seamless

Any subdomains are setup quickly and effectively

Any mail rearrangements you have work effectively and with maximum redundancy

Server Management

You don’t want to be worrying about servers breaking at 2am or your email/website not working. With our management offering, we take on that responsibility. We do a large amount of day to day work on all our servers to ensure they are working and stable all the time. This includes:

Proactive Monitoring – we actively monitor all our servers every few minutes and will alert an on call technician should any issues arise

Patching and security updates – software vendors are constantly releasing updates. We proactively manage these updates to ensure the most reliable and secure service possible.

Managing Large amounts of Traffic

If your website / application is likely to be receiving a large amount of traffic we offer a range of services that will ensure that is will remain visible and the traffic evenly spread. These solutions include:

Proxies

Load Balancing

Custom install of software

If you require particular software or services to be installed on your dedicated server, we will be more than happy to assist in this process. We have experience in a wide range of software and would be happy to work with you on this.

Client testimonial

As a web designer & developer, I recommend all my clients to use catalyst2 services for web hosting.

Graham Stewart
20/20 Productions Europe Ltd